AccountFirst Global

Command Centre

Sign in as agent

Connect via Twilio Conversations SDK to handle handed-off WhatsApp leads in real time.

Token Endpoint URL

Your Twilio Function that returns a Conversations access token

Agent Name

Must match the identity used in conversation-handler

Uses Twilio REST API to poll all active conversations. Read-only — no extra Twilio cost.

Account SID

Auth Token

Stored in sessionStorage only, never sent anywhere except Twilio

Select a conversation to start replying

Total Active

—

conversations

In Progress

—

bot qualifying

Handed Off

—

needs agent

⚠ Stuck

—

>30 min no change

Completed

—

done / converted

Filter:

Phone	Stage	Residency	Business Type	Revenue	Timeline	Last Updated	SID	Actions
Connect monitor to load data

Manually override the bot stage to unstick a glitched conversation.

Phone

Set Stage To

This will close the conversation on Twilio. The customer gets a fresh bot experience on their next message.

Phone